Directory of Services

AIRLINES: Please contact the front desk for assistance regarding the different airlines which service Bermuda.

ASSISTANT MANAGER: Please contact the front desk. From 6:30am - 12:00 midnight, a manager is always available to provide assistance. For after hours assistance, contact the General Manager by dialing 9-234-0275.

ATTIRE:
During breakfast: the attire in the Cedar Room restaurant (and the Ocean Grill during the summer months) is "casual". Any clothing items may be worn, however, proper cover-up should be worn over bathing suits. Please refrain from wearing hats.

During lunch: Bathing suits and other casual attire are perfectly acceptable, since lunches are served poolside, at the Pool Bar or in the Coral Reef Café, adjacent to the Pool Bar.

During dinner: Dinner attire in both of the resort's restaurants is "resort casual". It is recommended that gentlemen (12 years and older) wear collared shirts. T-shirts with writing/designs on them, sleeveless t-shirts and hats are not permitted. Anything goes with regards to pants, shorts, skirts, jeans and footwear (flip flops, sandals, sneakers, etc. are all acceptable).

BABYSITTING: Babysitters can be arranged by contacting the front desk. A minimum of 24 hours advance notice would be appreciated.

BEACH/POOL TOWELS: Blue & white striped towels are available on the pool deck for your complimentary use at the pool or beach.

BEAUTY/HAIR SALON: Several hair salons are located only minutes away. Please contact the front desk for more information.

BOARD GAMES: A variety of board games (i.e. - scrabble, checkers, chess, backgammon, monopoly and yahtzee) can be borrowed at the front desk.

BOX LUNCHES: Please place your order at the front desk.

BUS SERVICE: Bermuda has a very efficient, economical, island-wide bus system. Schedules, bus tokens and transportation passes are available at the front desk. Complimentary shuttle van rides are available to get you to/from the bus stop.

CARDS: Decks of playing cards can be borrowed from the front desk.

CATERING: Facilities are available for receptions or cocktail parties. Please contact the front desk for more information.

CHECK-IN TIME: 3:00pm (however, every effort will be made to try and have rooms ready prior to then).

CHECK-OUT TIME: 11:00am - please let the front desk know if you have a late departing flight. Occasionally you may be able to receive an extension on your check-out time. If not, facilities are available inside the fitness center for you to shower and change in before you leave.

CHURCHES: Most denominations are represented in Bermuda. Please inquire at the front desk for service time, church locations and more information.

COCKTAILS: Beverage service is available from the following outlets:
POOL BAR: open from 12:00 noon - 6:00pm daily. March/April through November. Open from 12:00 - 5:00pm daily, December through March/April.
SUNSET LOUNGE: open from 6:00pm- midnight daily, March/April through November. Open from 5:00pm- midnight daily, December through March/April.
FRONT DESK: beer, wine, soda, bottled water and liquor can be purchased for in-room consumption.
BEACH BAR: open from mid-May through mid-October, from 11:00am - 6:00pm daily weather permitting.
DENTIST/DOCTOR: Please contact the front desk for information concerning local physicians or dentists.

DINING: Food service is available from the following outlets:
OCEAN GRILL RESTAURANT:
self-service continental breakfast featuring coffee (de-caf and regular), assorted hot teas, milk, juices, sliced fresh fruit, cereals, fruit yogurts, bagels, english muffins, croissants, muffins and danish, is available from 6:30 - 10:00am daily. Dinner (featuring an a la carte menu) is served from 6:30 – 10:00pm daily.  Dinner reservations are required.  During slow time periods of the year, there may be nights that only one of the resort’s two main restaurants will be open for dinner.
CEDAR ROOM RESTAURANT: breakfast is served daily from 8:00 - 10:00am. Dinner is served from 6:30 – 9:00pm daily.  Guests on the resort’s Modified American Plan do not need to make reservations in the Cedar Room.  During slow time periods of the year, there may be nights that only one of the resort’s two main restaurants will be open for dinner.
CORAL REEF CAFÉ: located adjacent to the pool bar. Lunch and snacks are served poolside, outside on the oceanfront terrace or inside the café, from 12:00 - 5:00pm daily.
ROOM SERVICE: a continental breakfast can be served in your room between 8:00 - 10:00am if you would prefer not to eat breakfast in the Cedar Room Restaurant. Please place your order at the front desk the evening before.

EMERGENCIES: Please contact the front desk from 6:30am - midnight for any type of emergency. From midnight - 6:30am, dial 9-234-0275 to contact Larry Lamb, the General Manager. You may also dial 9-911 for police or fire department assistance.

ENTERTAINMENT: A listing of the evening's scheduled entertainment is always posted on the activities board in the lobby.

FAX SERVICE: Please check with the front desk for fees assessed to incoming and outgoing faxes. The hotel's fax number is: 441-234-1694.

FERRY SERVICE: The Bermuda ferry system is an ideal way to visit Hamilton and see other parts of the island from the water. Time schedules and transportation passes are available at the front desk. The closest ferry stop to Pompano is located at Rockaway (only a short distance away). Complimentary shuttle van service to/from the ferry is always available.

FIRST AID: Minor first aid supplies are available at the front desk.

FISHING: Bermuda's waters are renowned for their excellent sport fishing. Both reef and deep sea fishing trips can be arranged at the front desk. Excellent shoreline fishing is available from the resort's private dock. Light tackle fishing rods and bait can be borrowed from the front desk.

FITNESS CENTER: A cross-trainer, elliptical cross trainer, stairmaster, multi-faceted weight station, stationary exercise bikes, treadmills, exercise mats and selection of dumbbell weights are available for use on a complimentary basis from 6:30 am - 11:00 PM in the fitness center (located on the lower floor of the main clubhouse building - beneath the Sunset Lounge).

FLOWERS: Floral arrangements or corsages can be ordered through the front desk upon request.

GAME ROOM:Ping pong, pool, air hockey and foosball (table soccer) can be played on a complimentary basis in the game room (which is located on the first floor of the clubhouse building, beneath the Ocean Grill restaurant) from 6:30am to midnight daily.  Two video arcade game systems and two Play Station II video game systems are also available at no charge.  An assortment of Play Station II game cartridges can be borrowed from the front desk.

GIFT SHOP: Post cards, stamps, candy, toiletries, cameras, film, suntan lotion, art prints, resort logo clothing items and much more are available for sale at the front desk.

GOLF: The Robert Trent Jones designed Port Royal Golf Course is located right next door, with the first tee only a five to ten minute walk from the resort. Tee times may be arranged in advance by contacting the front desk. Port Royal has a driving range, putting green, pro shop and restaurant. The front desk can also help you arrange golf at any other of the island's courses. Complimentary shuttle van service to/from Port Royal Golf Course is always available.

GRATUITIES: A service charge (typically 10% of your nightly room rate) will be charged to your account each day (covering service gratuities for the restaurant breakfast and dinner waitstaff, bellmen and housekeeping personnel). A 17% service gratuity is automatically added to all food & beverage purchases (in lieu of tipping).

HOUSEKEEPING: Cribs, rollaway beds, rubber bath mats and additional pillows, blankets or hangers are available for use on a complimentary basis. Please contact the front desk if you need any of these items. Your room will be serviced daily between the hours of 8:30am and 4:00pm You will also receive evening turndown service between the hours of 7:00pm and 9:30pm (any soiled towels will be replaced with clean towels and the covers on your bed will be turned down).

ICE: Outdoor ice machines are located on the pool deck, on the backside of the "Wahoo" building (next to the "Tuna Terrace" building) and between the "Flying Fish" and "Angel Fish" buildings. Bags of ice are also available at the front desk.

INTERNET ACCESS: One desktop computer and two laptop computers are available in the main lobby with broadband, high-speed internet service for registered guests to use on a complimentary basis to send and receive emails. Anyone who brings their own laptop computer with them will have complimentary wireless, high speed internet access from their guest room, the entire main clubhouse building and the resort's beach and pool areas.

IRONS/BOARDS: Each guest room has an iron and full-size ironing board. Please do not place a hot iron on your carpeted floor or bedspread.

JACUZZIS: Three outdoor heated jacuzzis are available for use twenty-four hours a day. Two are located oceanfront, next to the game room and the other is situated on the pool deck. Children under the age of 12 are asked not to use these facilities without adult supervision.

LATE CHECK-OUT ROOMS: Mens and ladies late check-out rooms (furnished with showers, sinks, toilets and changing areas) are located inside the fitness center. These facilities are ideal for anyone departing on late afternoon flights.

LAUNDRY: A coin operated washer and dryer are located behind the "Wahoo" building if you'd like to clean any of your own clothes. If you'd prefer to have the resort handle your cleaning, please bring your laundry to the front desk by 9:00am. It will be returned to your room within twenty-four hours. Laundry bags and price lists can be found in your room and at the front desk.

LENDING LIBRARY: A small collection of paperback and hard cover books are available for your reading pleasure in the lower lobby entertainment hutch (where the lobby area big screen television set is displayed). Your assistance in helping to keep the book collection well stocked is always appreciated.

LOST & FOUND: Please contact the front desk to inquire about an item that may have been lost or misplaced.

LUGGAGE: Please contact the front desk for any luggage handling or storage requests you may have. The resort will be happy to store luggage for late departing guests.

MAIL/MESSAGES: Incoming mail, faxes and messages will be placed in your mail box located at the front desk. A voice mail message will also be left on your guestroom phone to advise you.

MASSAGES: "Three Graces Day Spa" (located on the floor beneath the Ocean Grill restaurant) is open from 10:00am - 7:00pm daily (10am - 3:00pm on public holidays, however, it is closed on Christmas and New Year's Day). Advance reservations are recommended. Please dial extension 218.

MOPEDS/SCOOTERS: Please contact the front desk for information and rental rates.

NEWSPAPERS: Complimentary copies of "The Royal Gazette" (the island's most widely read newspaper) are available at the front desk on a first come, first served basis Monday through Saturday mornings (The Gazette is not printed on Sundays).

PHARMACY: Please contact the front desk for directions to the nearest pharmacy. The closest ones are located in Somerset Village.

POSTAGE STAMPS: Can be purchased at the front desk.

ROOM RESERVATIONS: For questions concerning your current room reservation or any future reservations, please contact the front desk.

SAFES: Each guest room is equipped with a computerized digital mini-safe.

SAFETY DEPOSIT BOXES: Any valuables should be placed in a safety deposit box (provided free of charge) at the front desk. The resort is not responsible for items lost or missing from your guest room or any of the public areas.

SCUBA DIVING: Several scuba diving operations are located nearby. Please contact the front desk for more information.

SETTLING OF ACCOUNT: The resort accepts cash (U.S. or Bermuda currency only), Visa, MasterCard and American Express credit cards.  As of March 1, 2014, traveler’s checks are no longer accepted at the resort or in Bermuda.

SHOPPING: The capital city of Hamilton has a wide variety of shops and boutiques. Most stores are open from 9:00am - 5:00pm, Monday through Saturday. Dockyard and a few of the large hotels also offer shopping on Sundays. From May through October, many of Hamilton's shops are open on Wednesday nights until 9:00pm.

SHUTTLE VAN: Complimentary shuttle van rides are provided to/from the Rockaway ferry stop, the nearby bus stops, Port Royal Golf Course, as far east as the Bermuda Golf Academy (which has a driving range and miniature golf course), as far west as Robinson's Marina (where Blue Water Divers and the jet ski and Boston Whaler rentals are located) and anywhere on the resort's grounds. A telephone at the driveway entrance can be used to request a ride in from the road.

SIGHTSEEING TOURS: Taxi tours of the island can be arranged by contacting the front desk. Most tours are for a minimum of three hours.

SNORKELING: Pompano's waterfront is one of the best areas for shallow water snorkeling in Bermuda. Masks, fins and snorkels are available to rent from the watersports center (open from mid-May to mid-October) and from the front desk the rest of the year.

SWIMMING POOL: A heated, fresh water pool is located oceanfront and is open twenty-four hours a day. Children should be accompanied by an adult since there is no lifeguard on duty. Styrofoam floating devices (known as "noodles") are property of the resort and available for you to enjoy at the pool or beach on a complimentary basis

TAXES: A 9¾% Bermuda government occupancy tax will be added to your nightly room rate.

TELEPHONE CHARGES: Please refer to the phone face plate in your guest room for current local and long distance rates or check with the front desk .

TENNIS: A clay court is available for you to use on a complimentary basis. Court time should be reserved in advance at the front desk. Racquets and balls can be borrowed from the front desk. Four all-weather courts are located only a 500 yard walk from the resort, next to Port Royal's 7th fairway.

VALET/DRY CLEANING: Clothing needing to be dry cleaned should be brought to the front desk. It will be sent off property and is usually returned within 48 hours, Monday -Friday.

VENDING: Soda machines are located adjacent to both the "Snapper Suites" and "Tuna Terrace" buildings, as well as between the "Flying Fish" and "Angel Fish" buildings.

VOICE MAIL: Your guestroom telephone is equipped with a voice mail messaging service. Please refer to the instructions listed on the phone face plate for message retrieval.

WADING POOL: A 1 ½ foot deep wading pool (heated during the winter months) is available for use on the pool deck on a twenty-four hour basis.

WAKE-UP CALLS: A clock radio (equipped with an alarm) is located on your nightstand. Wake-up calls can also be placed with the front desk anytime between 6:30am and midnight, for the following morning.

WATERSPORTS CENTER: The dock watersports center is open (weather permitting) from 10:00am - 6:00pm daily, from early May to mid October. A Hobie Cat sailboat, paddleboards, kayaks, snorkeling equipment and a variety of other aquatic items are available to rent. Please call the front desk for more information.